Privacy Policy

(Draft – UK GDPR compliant)

Last updated: 02/03/2026

1. Who We Are

LimbMatch is operated by IAMPOSSIBLE Ltd, a company registered in the United Kingdom.

We are a digital platform designed to help prosthetic users make confident, informed decisions by bringing together lived experience, structured feedback, and transparent comparisons.

For the purposes of UK GDPR and the Data Protection Act 2018, IAMPOSSIBLE Ltd is the Data Controller.

Contact:
info@limbmatch.com
3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE

2. What Information We Collect

We collect different types of information depending on how you use the platform.

A. Information You Provide Directly

• Name
• Email address
• Account login details
• Profile information (e.g. limb difference type, lifestyle preferences, funding route)
• Prosthetic reviews and ratings
• Survey responses
• Messages submitted through contact forms
• Event registrations or newsletter sign-ups

Some of this may include health-related information, which is treated as special category data under UK GDPR.

We only collect this where:

• You voluntarily provide it
• You give explicit consent
• It is necessary for platform functionality

B. Information Collected Automatically

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on pages
• Referral source

This helps us:

• Improve user experience
• Monitor performance
• Detect fraud or abuse

C. Data from Third Parties

We may receive limited data from:

• Analytics providers (e.g. Google Analytics)
• Payment providers
• Authentication providers
• CRM or marketing tools

3. How We Use Your Data

We use your data to:

• Create and manage user accounts
• Enable prosthetic reviews and comparisons
• Provide device matching recommendations to other users 
• Improve platform functionality
• Conduct anonymised data analysis
• Communicate platform updates
• Respond to enquiries
• Meet legal obligations

We do not sell personal data.

Revenue comes from B2B partnerships not user data sales.

4. Special Category (Health) Data

Because LimbMatch involves prosthetic use and limb difference information, we may process health-related data.

We process this data only when:

• You have given explicit consent
• It is necessary to provide core platform services

Health-related data is:

• Stored securely
• Access restricted
• Never sold
• Aggregated and anonymised before any industry insight reporting

5. Anonymised & Aggregated Data

We may use anonymised, aggregated data to:

• Generate industry insights
• Support research
• Inform manufacturers or clinics
• Improve prosthetic innovation

This data:

• Cannot identify individuals
• Is stripped of personal identifiers
• Is used to improve systems, not target users

This is core to LimbMatch’s mission of structuring lived experience as signal without compromising individual privacy.

6. Legal Basis for Processing

Under UK GDPR, we rely on:

• Consent
• Contract (when you create an account)
• Legitimate interests (improving the platform)
• Legal obligations

You may withdraw consent at any time.

7. Data Storage & Security

We implement:

• Encrypted hosting environments
• Secure password protection
• Limited staff access
• Secure third-party integrations

Data may be stored within the UK, EEA, or in jurisdictions with appropriate safeguards.

8. Data Retention

We retain personal data:

• While your account is active
• As required for legal compliance
• For legitimate business purposes

You may request deletion at any time.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent

To exercise these rights, contact: info@limbmatch.com

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

10. Children’s Data

LimbMatch is not directed at children under 13.

Where parents or guardians submit information relating to minors, they must have legal authority to do so.

11. Changes to This Policy

We may update this policy as LimbMatch evolves. Significant changes will be communicated via the platform.

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