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Effective Date: 22 June 2026
Version: 1.0
These Terms of Business set out the contractual terms on which LimbMatch Ltd provides access to and use of the LimbMatch platform, website, profile pages, comparison tools, enquiry services, review features, data tools and related services.
By creating an account, activating a membership, submitting an order, accepting a quotation, completing a sign-up or purchase process, clicking to accept these Terms, using or continuing to use the Platform, or signing these Terms electronically or otherwise, you agree to be bound by them.
If you accept these Terms on behalf of a company, partnership, clinic, practice, manufacturer, organisation or other legal entity, you confirm that you have full authority to bind that entity. If you do not have that authority, you must not accept these Terms or use the Platform on that entity's behalf.
1.1 LimbMatch Ltd is a company incorporated and registered in England and Wales with company number 17188656. In these Terms, LimbMatch, we, us and our mean LimbMatch Ltd.
1.2 You and your mean the person, business, organisation, manufacturer, clinic, individual clinician, professional, user, subscriber, member or other entity that accepts these Terms or uses the Platform. Where you accept these Terms on behalf of an organisation, references to you include that organisation.
1.3 These Terms apply to:
• Manufacturers
• Clinics
• Individual Clinicians
• Partners and other business customers
• Users who access or use the Platform, including limb-different people and people acting on their behalf
• Any other person or entity that accesses, uses, subscribes to, purchases, lists products or services on, receives Enquiries through, submits content to, or otherwise participates in the Platform
1.4 Some clauses apply only to a particular category of customer or user. Where a clause refers to a Partner, it applies to business customers, Manufacturers, Clinics, Individual Clinicians and other paying or listed business participants. Where a clause refers to a User, it applies to people using the Platform to research, compare, review or enquire about prosthetic devices, clinics, clinicians or related services.
1.5 These Terms are intended to be capable of acceptance:
• Online as part of a sign-up, purchase, account creation, membership activation or checkout process
• By electronic signature
• By written signature
• By email confirmation
• By continuing to use the Platform after being notified that these Terms apply
1.6 You may not use the Platform if you do not agree to these Terms.
2.1 In these Terms, the following words have the meanings set out below.
Account means the account created for a Partner, User or authorised representative to access the Platform.
Affiliate means any entity that directly or indirectly controls, is controlled by, or is under common control with a party.
Applicable Law means all laws, statutes, regulations, regulatory guidance, industry rules, sanctions rules, professional obligations, court orders and governmental requirements that apply to a party, the Platform, the Services, Partner Content, User Generated Content, Enquiries, personal data, medical device information, marketing, consumer protection, advertising, privacy, electronic communications, intellectual property or any related matter.
Brand Guidelines means any written trademark, logo, style, tone, colour, placement, size or brand usage requirements provided by a Partner to LimbMatch from time to time.
Business Day means a day other than a Saturday, Sunday or public holiday in the City of London.
Clinic means a business, organisation, practice, hospital, healthcare provider, rehabilitation provider, prosthetics provider, limb centre, prosthetics clinic or similar organisation that provides clinical, therapeutic, prosthetic, rehabilitation or related services to limb-different people.
Community Guidelines means any moderation, review, conduct, acceptable use or community rules published or notified by LimbMatch from time to time.
Confidential Information means information disclosed by one party to the other that is marked confidential or would reasonably be understood to be confidential, including business plans, pricing, product roadmaps, technical information, non-public Platform data, commercial information and login credentials.
Content means all text, images, photographs, video, audio, data, specifications, product information, clinical information, reviews, ratings, comments, logos, trademarks, trade names, service marks, design materials, documents, files, submissions, feedback and other materials uploaded to, displayed on, transmitted through, or generated by the Platform.
Customer means any person or entity that purchases, subscribes to, accesses or uses any paid Service.
Data Protection Laws means the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003, the EU GDPR where applicable, and any other data protection, privacy or electronic communications laws that apply to a party or processing activity.
Enquiry means a request, expression of interest, contact request, referral request, product enquiry, clinic enquiry, clinician enquiry or other interaction submitted by or on behalf of a User through the Platform which identifies one or more products, body parts, devices, services, clinics, clinicians, needs, use cases or requirements and which LimbMatch makes available to one or more Partners.
Enquiry Fee means the fee payable by a Partner for a Valid Enquiry, as set out in the Membership Schedule, an Order Form, the Platform checkout, a quotation or any other written pricing document issued by LimbMatch.
FDA means the United States Food and Drug Administration.
Fees means Membership Fees, Enquiry Fees, onboarding fees, usage fees, subscription fees, administrative fees, taxes and any other amounts payable to LimbMatch under or in connection with these Terms
Force Majeure Event means an event beyond a party's reasonable control, including failure of cloud infrastructure, cyber incidents, internet outages, communications failures, war, terrorism, civil unrest, industrial disputes, epidemics, pandemics, natural disasters, fire, flood, government action, regulatory intervention, supply chain failure or failure of a third-party service provider.
Individual Clinician means an individual prosthetist, orthotist, clinician, therapist, rehabilitation professional, medical professional or other professional working with limb-different people, whether acting as a sole trader, independent contractor, employee, consultant or representative of a Clinic.
Insights Data means analytics, reports, dashboards, benchmarking information, engagement data, anonymised data, aggregated data and other information made available to a Partner through the Platform.
Intellectual Property Rights means patents, rights in inventions, copyright, neighbouring and related rights, moral rights, database rights, rights in designs, trade marks, service marks, trade names, domain names, goodwill, rights in confidential information, rights in software, rights in data, algorithms, know-how, trade secrets and all other intellectual property rights, whether registered or unregistered, anywhere in the world.
Limb Different means a person with limb absence, limb difference, limb loss, congenital limb difference, acquired limb difference, amputation, partial limb absence, prosthetic needs or related lived experience.
Manufacturer means a business, company, brand owner, distributor, supplier or other organisation that manufactures, markets, distributes, supplies or promotes prosthetic devices, components, accessories, products, systems, technology or related goods.
Membership means a paid subscription, listing, partner arrangement, founding partner arrangement, trial, profile package, business account or other paid or unpaid access arrangement made available by LimbMatch.
Membership Fees means recurring subscription fees payable for a Membership.
Membership Schedule means the schedule, rate card, pricing page, quotation, Order Form or other document setting out Membership tiers, features, usage limits, included services, Enquiry Fees, prices and payment terms.
Order Form means any order, quotation, sign-up confirmation, online checkout summary, invoice, statement of work or other written order document issued or accepted by LimbMatch which refers to these Terms.
Partner means a Manufacturer, Clinic, Individual Clinician, business customer, professional customer, listed provider, subscriber, advertiser, sponsor, member or other commercial participant that uses the Platform for business or professional purposes.
Partner Content means Content supplied, uploaded, provided, approved or made available by or on behalf of a Partner, including product specifications, clinic information, clinician profiles, regulatory statements, claims, images, copy, trademarks, logos, pricing, availability, descriptions and marketing materials.
Platform means the LimbMatch website at limbmatch.com, any related websites, software, applications, databases, dashboards, matching tools, comparison tools, account areas, review functionality, enquiry functionality, communications tools, community areas, APIs, administrative interfaces and associated technology.
Profile means a public or private profile, listing, product page, clinic page, clinician page, brand page or similar area on the Platform relating to a Partner, product, clinic, clinician or service.
Regulatory Claims means any statement concerning approvals, authorisations, registrations, conformity assessments, certifications, clearances, safety, performance, clinical effectiveness, regulatory compliance, product classification, CE marking, UKCA marking, FDA status, EU MDR 2017/745 compliance, MHRA position, clinical evidence, medical benefits or similar matters.
Services means the services provided by LimbMatch through or in connection with the Platform, including Profiles, Memberships, comparison functionality, review functionality, Enquiry services, Insights Data, dashboards, community features, reporting, promotional display and related support.
Stripe means Stripe Payments Europe, Ltd, Stripe Payments UK Ltd, Stripe, Inc. or another Stripe group company or payment processor used by LimbMatch from time to time.
UK GDPR has the meaning given to it in the Data Protection Act 2018.
User means a person using the Platform to research, compare, review, rate, contact, enquire about, or otherwise interact with prosthetic devices, Manufacturers, Clinics, Individual Clinicians, products, services or other Platform content. Users may include limb-different people, prospective patients, carers, family members, clinicians and other interested individuals.
User Generated Content means reviews, ratings, comments, testimonials, feedback, questions, answers, photographs, videos, stories, reports, messages, posts and other Content submitted by Users or other non-Partner contributors.
Valid Enquiry has the meaning given in Clause 9.
2.2 References to legislation include that legislation as amended, extended, re-enacted or replaced from time to time.
2.3 References to writing include email and electronic communications.
2.4 The words including, include, in particular and similar expressions are illustrative and do not limit the words that come before them.
3.1 The contract between you and LimbMatch consists of:
• These Terms
• Any Order Form accepted by LimbMatch
• The Membership Schedule
• Any Data Processing Agreement or Business Associate Agreement signed by the parties, where applicable
• Any Community Guidelines or Platform policies referred to in these Terms
• Any other document expressly incorporated by written agreement of the parties
3.2 If there is any conflict between the documents listed in Clause 3.1, the following order of priority applies:
3.3 No Partner purchase terms, procurement terms, supplier terms, purchase order terms or other standard terms supplied by you apply unless LimbMatch expressly agrees to them in writing and states that they override these Terms.
4.1 LimbMatch may offer different Memberships for different Partner types, including Manufacturers, Clinics and Individual Clinicians.
4.2 LimbMatch may also offer different Membership levels, which may include:
• Start Up
• Mid-Size
• Large
• Enterprise
• Individual
• Practice Starter
• Practice Growth
• Founding Partner
• Other tiers identified in the Membership Schedule
4.3 Unless an Order Form states otherwise, Partner classification will be determined by LimbMatch by reference to one or more of the following metrics:
• Number of products, devices, components, brands or services listed or to be listed
• Number of clinics, locations, facilities, practices or service sites
• Number of authorised users, clinicians, staff seats or dashboard users
• Number of brands, subsidiaries, Affiliates or group entities to be covered
• Level of Insights Data, reporting, webinar, dashboard or support access required
• Size, complexity and geographic scope of the Partner's business
• Whether the Partner requires bespoke onboarding, bespoke data capture, bespoke reporting, strategic support or integration work
• Any thresholds, features or eligibility criteria set out in the Membership Schedule
5.1 Unless an Order Form states otherwise, each paid Membership has an initial minimum term of one month starting on the date the Membership is activated or the Order Form is accepted, whichever is earlier.
5.2 During the initial minimum term, you may give notice to cancel, but cancellation will not take effect until the end of that initial minimum term.
5.3 After the initial minimum term, the Membership continues on a rolling monthly basis unless cancelled in accordance with this clause.
5.4 Unless an Order Form states otherwise, you may cancel a rolling monthly Membership by giving not less than 14 days' written notice to LimbMatch at info@limbmatch.com or through any cancellation process made available in the Platform.
5.5 Cancellation takes effect at the end of the applicable notice period, or at the end of the initial minimum term if later.
5.6 Fees are payable in advance for each monthly billing period. You must pay all Fees falling due before cancellation takes effect.
5.7 LimbMatch does not provide refunds or credits for unused parts of a paid Membership, unused features, unused access, unused listing time, reduced usage, cancellation during a billing period, or failure to use the Platform, except where required by law or expressly agreed by LimbMatch in writing.
5.8 If a free trial is offered, the terms of that trial will be stated in the Order Form, Membership Schedule, sign-up flow or promotional terms. Unless stated otherwise, a free trial automatically converts into a paid Membership at the end of the trial period. You are responsible for cancelling before the trial ends if you do not wish to continue.
5.9 Enquiry Fees incurred during a free trial, promotional period or discounted period remain payable unless LimbMatch expressly states otherwise in writing.
6.1 You must pay the Fees set out in the Membership Schedule, Order Form, invoice, checkout page or other written pricing document accepted by LimbMatch.
6.2 Unless stated otherwise, all prices are in pounds sterling and exclusive of VAT, sales tax, use tax, withholding tax, customs duties, levies, bank charges, card processing charges and similar amounts.
6.3 LimbMatch will add UK VAT where required by law. If VAT, sales tax or similar tax is not charged because the supply is treated as outside the scope of UK VAT, reverse charged, exported or otherwise treated under applicable tax rules, you remain responsible for any tax reporting, self-accounting, reverse charge, import, use tax or local tax obligations that apply to you.
6.4 Where you are established outside the United Kingdom, you must provide accurate billing, business, tax residency, VAT, GST, sales tax, EIN, VAT registration, business registration or equivalent information reasonably requested by LimbMatch or Stripe.
6.5 You are responsible for all taxes, duties, levies, assessments and government charges arising from your purchase or use of the Services, other than taxes based on LimbMatch's net income.
6.6 LimbMatch may invoice Membership Fees monthly in advance and Enquiry Fees monthly in arrears, unless the Order Form or Membership Schedule states otherwise.
6.7 Payment must be made by card, direct debit, Stripe payment link, bank transfer or another method approved by LimbMatch.
6.8 Where payment is made through Stripe, you authorise LimbMatch and Stripe to charge your selected payment method for all Fees when due. Your use of Stripe payment services is also subject to Stripe's terms and policies. LimbMatch is not responsible for Stripe's acts, omissions, service availability, security incidents or payment processing decisions, except to the extent LimbMatch cannot lawfully exclude responsibility.
6.9 You must keep payment details accurate and up to date. If payment fails, LimbMatch may reattempt collection, charge the outstanding amount by any approved payment method, suspend access, withhold Enquiries, remove paid features, charge interest, recover costs, or terminate the contract.
6.10 If any amount is not paid when due, LimbMatch may charge interest on the overdue amount at 8% per year above the Bank of England base rate, accruing daily from the due date until payment, and may recover reasonable debt recovery costs.
6.11 All Fees are non-refundable once paid, except where required by law or expressly agreed by LimbMatch in writing.
6.12 You must not make any set-off, deduction, withholding or counterclaim from Fees unless required by law. If withholding is required by law, you must increase the payment so that LimbMatch receives the amount it would have received if no withholding had been made, unless gross-up is prohibited by law.
7.1 LimbMatch may update the Membership Schedule, prices, package features, Enquiry Fees and usage limits from time to time.
7.2 Changes will not affect Fees already paid for a current billing period.
7.3 Unless an Order Form states otherwise, LimbMatch will give at least 30 days' notice of any material increase to recurring Membership Fees.
7.4 If you do not agree to an increased recurring Membership Fee, you may cancel the affected Membership by giving written notice before the increase takes effect. If you continue to use the paid Services after the increase takes effect, you will be deemed to have accepted the revised Fees.
7.5 Founding Partner or promotional rates apply only for the period and conditions stated in the relevant Order Form, Membership Schedule or promotional terms. Unless expressly stated otherwise, promotional pricing is not permanent.
8.1 The Platform may allow Users to submit Enquiries about products, devices, Clinics, Individual Clinicians, services, body parts, use cases, needs or requirements.
8.2 LimbMatch may make an Enquiry available to one or more Partners where LimbMatch considers that the Enquiry may be relevant to those Partners.
8.3 Enquiries are not exclusive unless LimbMatch expressly confirms exclusivity in writing for a particular Enquiry or package.
8.4 LimbMatch may share the same or related Enquiry with multiple Partners, including competing Partners, where the User's needs, preferences, location, product interest, body part, use case or other circumstances make that appropriate.
8.5 You acknowledge that LimbMatch is an independent comparison and review platform. LimbMatch does not owe any Partner exclusivity, priority, minimum exposure, preferred ranking, preferred introduction, minimum number of Enquiries, minimum conversion rate or minimum commercial outcome.
8.6 You must not represent to any User that an Enquiry is exclusive unless LimbMatch has expressly confirmed that it is exclusive.
9.1 A Valid Enquiry is an Enquiry that, in LimbMatch's reasonable opinion, meets all the following conditions:
a) It has been voluntarily submitted by or on behalf of a real User through the Platform.
b) It contains sufficient contact information or Platform communication functionality to allow a Partner to respond.
c) It identifies a genuine interest, need, product category, body part, device, Clinic, Individual Clinician, service, use case or related requirement.
d) It is relevant to the Partner, its products, services, Profile, location, category or stated preferences.
e) It is not excluded by Clause 9.5.
9.2 A single User interaction may generate more than one Valid Enquiry where it relates to more than one materially distinct product category, body part, device requirement, clinical need, service need, Partner category or Partner.
9.3 For example, if a User submits a request concerning both a prosthetic arm and a prosthetic leg, LimbMatch may treat that request as two Valid Enquiries because it concerns two materially distinct prosthetic requirements.
9.4 LimbMatch may also treat a User interaction as more than one Valid Enquiry where it is relevant to both a Manufacturer and a Clinic, to more than one Manufacturer, to more than one Clinic, or to materially distinct products or services.
9.5 The following will not normally be treated as a Valid Enquiry:
a) A duplicate submission from the same User concerning the same materially similar requirement within the period stated in the Membership Schedule, or if no period is stated, within 90 days.
b) An automated, bot-generated, spam, abusive, fraudulent or malicious submission.
c) A submission containing contact details that are demonstrably false or unusable.
d) A submission made by a competitor, market researcher, salesperson or other person who is not making a genuine enquiry as a User.
e) A submission from an existing confirmed customer or patient of the Partner, provided the Partner gives clear evidence of that existing relationship within the dispute period in Clause 9.10.
f) Any category expressly excluded in the Membership Schedule or Order Form.
9.6 Unless the Membership Schedule or Order Form states otherwise, an Enquiry Fee becomes payable when LimbMatch makes a Valid Enquiry available to you, provides the User's contact details to you, enables you to contact the User through the Platform, or otherwise gives you access to the Enquiry.
9.7 Enquiry Fees are payable whether or not you respond to the Enquiry, make contact with the User, convert the Enquiry into a sale, provide services to the User, or achieve any commercial outcome.
9.8 Enquiry Fees are non-refundable once the Valid Enquiry has been made available to you, except where LimbMatch accepts a dispute under Clause 9.10 or is required by law to refund.
9.9 You must use Enquiries only for the purpose of responding to the relevant User's request and for lawful, appropriate and proportionate follow-up communications permitted by Data Protection Laws and other Applicable Law.
9.10 If you believe an Enquiry is not a Valid Enquiry, you must notify LimbMatch in writing within 10 Business Days after the Enquiry is made available to you, giving clear reasons and supporting evidence. LimbMatch will review the dispute and may accept, reject or partially accept it. LimbMatch's decision on Enquiry validity is final, provided it acts reasonably and in good faith.
9.11 Failure to dispute an Enquiry within the period in Clause 9.10 means the Enquiry is deemed accepted as a Valid Enquiry.
10.1 LimbMatch owns all rights in and to the Platform, the Enquiry generation process, Platform data, matching systems, Platform workflows, User relationship data, Insights Data and all related Intellectual Property Rights.
10.2 No ownership in any Enquiry, lead, Platform data or User relationship data transfers to you.
10.3 Subject to these Terms and Data Protection Laws, LimbMatch grants you a limited, revocable, non-exclusive, non-transferable licence to use Enquiry information made available to you solely for the purpose of responding to that Enquiry and engaging in lawful follow-up with that User.
10.4 You must not:
a) Sell, resell, transfer, assign, syndicate, licence, publish, disclose, broker, distribute or share any Enquiry, lead, User contact details, Platform data or Insights Data with any third party.
b) Use Enquiries to build, enrich or maintain a competing database, directory, comparison service, review platform, lead generation service or marketplace.
c) Contact Users for unrelated marketing, profiling, advertising or data enrichment purposes without a lawful basis and any required consent.
d) Bypass, avoid, circumvent or attempt to circumvent LimbMatch's Fees, Enquiry Fees, Platform processes, payment systems or commercial model.
e) Encourage a User, Partner, Manufacturer, Clinic, Individual Clinician or other person to move communications, transactions, introductions or lead handling away from the Platform for the purpose of avoiding Fees.
f) Scrape, harvest, extract, copy, download or bulk collect Platform data, User data, Enquiries, reviews, ratings, content, product information or listings.
g) Use Enquiries or Platform data for any unlawful, discriminatory, exploitative, misleading or harmful purpose.
h) Allow any Affiliate, reseller, distributor, agent or third party to do anything prohibited by this clause.
10.5 If you breach Clause 10.4, LimbMatch may suspend or terminate your access immediately, charge all unpaid Fees, claim damages, seek injunctive relief and require deletion or return of the relevant data.
10.6 The restrictions in this clause are material obligations and survive termination.
11.1 LimbMatch will use reasonable endeavours to provide the Services substantially in accordance with these Terms.
11.2 LimbMatch will use reasonable endeavours to:
a) Make the Platform available, subject to maintenance, updates, outages and circumstances outside LimbMatch's reasonable control.
b) Provide Partners with access to the features included in their Membership.
c) Make Profiles available on the Platform where the applicable Membership includes a Profile.
d) Process Enquiries in accordance with these Terms.
e) Operate a review and moderation process intended to support honest, independent and useful User feedback.
f) Take reasonable steps to maintain the security and integrity of the Platform.
g) Handle personal data in accordance with Data Protection Laws and LimbMatch's privacy notices.
h) Respond reasonably to notices of false, malicious, unlawful or materially misleading Content.
11.3 LimbMatch is not obliged to:
a) Verify every statement, claim, specification, Regulatory Claim or item of Partner Content.
b) Pre-moderate every review, rating or item of User Generated Content.
c) Guarantee that any User is suitable, qualified, eligible, contactable or commercially valuable.
d) Guarantee any number of Users, reviews, ratings, impressions, Enquiries, leads, conversions, sales, patient referrals or commercial outcomes.
e) Provide medical, clinical, prosthetic, regulatory, legal, tax or financial advice.
f) Promote any Partner more favourably because that Partner pays Fees.
g) Remove lawful negative reviews merely because they are unfavourable to a Partner.
h) Maintain any particular feature, layout, ranking system, algorithm, dashboard, report or functionality indefinitely.
12.1 You must:
a) Comply with these Terms and Applicable Law.
b) Provide accurate, complete and up-to-date information.
c) Keep Account credentials secure and confidential.
d) Ensure that only authorised users access your Account.
e) Promptly notify LimbMatch of unauthorised access, security incidents, inaccurate information or material changes affecting your Account, Profile, products, services or regulatory position.
f) Co-operate reasonably with LimbMatch in relation to onboarding, Profile creation, Enquiries, moderation, complaints, data protection requests, investigations, billing and technical support.
g) Use the Platform in a lawful, honest, fair and professional manner.
h) Treat Users, Partners, LimbMatch staff and other community participants respectfully.
i) Maintain appropriate records and evidence to support statements, claims, Regulatory Claims, product specifications and clinical or performance information you provide.
12.2 You must not:
a) Use the Platform in a way that is unlawful, fraudulent, misleading, abusive, discriminatory, defamatory, harassing, harmful, exploitative or offensive.
b) Submit false, inaccurate, incomplete, misleading or unsubstantiated Content.
c) Impersonate any person or organisation.
d) Interfere with or disrupt the Platform.
e) Introduce malware, viruses, harmful code or security vulnerabilities.
f) Reverse engineer, decompile, copy, modify or create derivative works from the Platform except to the extent permitted by law.
g) Access the Platform to build or assist a competing service.
h) Manipulate reviews, ratings, rankings, Enquiries, search results, algorithms or User feedback.
i) Offer incentives for positive reviews without clear disclosure and LimbMatch's prior written approval.
j) Threaten, pressure or induce Users to remove or alter genuine reviews.
k) Make any statement suggesting that LimbMatch endorses, certifies, recommends, clinically approves or guarantees you, your products or your services.
l) Do anything that may damage LimbMatch's reputation, independence, community trust, Platform security or legal position.
13.1 If you are a Partner, you must:
a) Ensure all Partner Content is accurate, lawful, current, fair, not misleading and properly substantiated.
b) Ensure that product information, device information, clinical claims, Regulatory Claims, images, specifications and availability details are accurate and kept up to date.
c) Ensure that any products, devices, components, services or clinical activities you list or promote comply with all Applicable Law in each jurisdiction in which you manufacture, distribute, market, supply or provide them.
d) Hold and maintain all licences, registrations, approvals, certifications, authorisations, insurance, professional registrations and regulatory permissions required for your business.
e) Respond to Enquiries lawfully, respectfully and within a reasonable time.
f) Use User personal data only as permitted by these Terms and Data Protection Laws.
g) Maintain your own privacy notices, consent records, data protection procedures and compliance documentation as required by Applicable Law.
h) Notify LimbMatch promptly if any Partner Content becomes inaccurate, misleading, unlawful, out of date or unsupported.
i) Notify LimbMatch promptly of any product recall, regulatory action, safety notice, enforcement action, litigation, professional disciplinary matter or similar issue that may affect any product, service or Profile listed on the Platform.
j) Not use the Platform to make unfair, false or misleading claims about competitors.
k) Not attempt to influence LimbMatch's review independence.
13.2 If you are a Manufacturer, you are solely responsible for the design, manufacture, testing, conformity assessment, registration, clearance, labelling, instructions for use, warnings, marketing, distribution, supply, performance, safety and regulatory compliance of your products.
13.3 If you are a Clinic, you are solely responsible for your clinical services, patient assessment, fitting, prescription, advice, professional standards, staff supervision, safeguarding, insurance, premises, clinical governance and regulatory compliance.
13.4 If you are an Individual Clinician, you are solely responsible for your professional registration, competence, scope of practice, insurance, clinical judgment, advice, services and compliance with professional and regulatory obligations.
13.5 You must ensure that your Affiliates, employees, contractors, representatives, agents and authorised users comply with these Terms. You are responsible for their acts and omissions in connection with the Platform.
14.1 If you are a User, you must use the Platform responsibly, honestly and lawfully.
14.2 You acknowledge that LimbMatch is an information, comparison, review and enquiry platform. LimbMatch is not a healthcare provider, clinic, clinician, manufacturer, medical device manufacturer, regulator, insurer or emergency service.
14.3 You must not rely on the Platform as a substitute for professional medical, clinical, prosthetic, rehabilitation or therapeutic advice.
14.4 You should seek advice from an appropriately qualified healthcare professional before making decisions about prosthetic devices, treatment, fitting, rehabilitation, clinical care, safety, suitability or use.
14.5 You must not submit reviews or other Content that is false, malicious, abusive, threatening, discriminatory, unlawful, defamatory, misleading, confidential, infringing, irrelevant, spam, promotional without disclosure, or based on someone else's experience unless you clearly explain your relationship to that person.
14.6 You are responsible for the Content you submit and for ensuring that you have the right to submit it.
15.1 LimbMatch's independence is fundamental to the Platform.
15.2 Payment of Fees does not buy, influence or guarantee:
a) Positive reviews.
b) Removal of negative reviews.
c) Favourable rankings.
d) Editorial approval.
e) Certification.
f) Endorsement.
g) User trust.
h) Enquiry volume.
i) Commercial outcomes.
15.3 LimbMatch may design and operate ranking, comparison, moderation and display systems in the way LimbMatch considers appropriate to maintain an independent, useful and trustworthy Platform.
15.4 LimbMatch may label paid participation, sponsored content, Partner status, Membership tier or commercial relationships where LimbMatch considers this necessary or appropriate for transparency, legal compliance or user trust.
15.5 Partners must not attempt to interfere with, manipulate, suppress, distort or purchase the independent review, comparison or information functions of the Platform.
16.1 LimbMatch does not provide medical, clinical, prosthetic, rehabilitation, therapeutic, regulatory, legal, financial, insurance or professional advice.
16.2 Nothing on the Platform is intended to diagnose, treat, prescribe, recommend or replace professional advice.
16.3 Any information, reviews, ratings, comments, product information, comparison results, Profiles, regulatory information or other Content available through the Platform is provided for general information purposes only.
16.4 Users must obtain advice from appropriately qualified professionals before making decisions relating to healthcare, prosthetic devices, treatment, rehabilitation, fitting, product selection, safety, regulatory compliance or any related matter.
16.5 LimbMatch does not warrant that any product, service, clinic, clinician, manufacturer or recommendation is suitable for a particular User.
16.6 Any reliance placed on Platform Content is at the User's own risk.
17.1 The Platform may allow Users to submit reviews, ratings, comments, feedback, testimonials, photographs, videos and other User Generated Content.
17.2 Reviews and ratings reflect the opinions and experiences of individual Users and do not necessarily reflect the views of LimbMatch.
17.3 LimbMatch does not guarantee that reviews are accurate, complete, representative or free from error.
17.4 Users must ensure that any review, rating or other User Generated Content:
a) Is honest and based on genuine experience.
b) Is fair and not misleading.
c) Complies with Applicable Law.
d) Does not infringe the rights of any third party.
e) Does not contain confidential information.
f) Does not contain unlawful, abusive, discriminatory, defamatory, threatening, offensive or misleading content.
17.5 Partners must not:
a) Submit fake reviews.
b) Procure or encourage fake reviews.
c) Manipulate ratings or rankings.
d) Offer incentives for positive reviews without appropriate disclosure and LimbMatch's approval.
e) Seek to suppress legitimate negative reviews.
17.6 LimbMatch reserves the right to investigate suspected review manipulation and take appropriate action.
17.7 LimbMatch may remove, suspend, edit, restrict, label or moderate reviews where it reasonably considers it necessary to protect Users, maintain Platform integrity, comply with Applicable Law or enforce these Terms.
18.1 LimbMatch may monitor, review, moderate, restrict, remove, suspend or disable access to Content where it reasonably considers this necessary.
18.2 LimbMatch may take action in relation to Content that:
a) Breaches these Terms.
b) Breaches Applicable Law.
c) Creates legal, regulatory or reputational risk.
d) Is misleading, inaccurate or unsupported.
e) Threatens the safety, privacy or rights of others.
f) Undermines the integrity or independence of the Platform.
18.3 LimbMatch is not required to review all Content before publication.
18.4 Decisions relating to moderation, removal, labelling, suspension or restriction of Content will be made at LimbMatch's reasonable discretion.
18.5 Where appropriate, LimbMatch may provide an opportunity for clarification, correction or appeal before or after moderation action is taken.
19.1 All Intellectual Property Rights in the Platform, Services, software, databases, algorithms, designs, branding, content structure, matching systems, reports, Insights Data and associated technology belong to LimbMatch or its licensors.
19.2 Except as expressly stated in these Terms, no Intellectual Property Rights are transferred to you.
19.3 LimbMatch grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform in accordance with these Terms.
19.4 You must not:
a) Copy, reproduce, distribute, publish, adapt or exploit Platform content except as expressly permitted.
b) Reverse engineer, decompile or attempt to extract source code from the Platform except where permitted by law.
c) Remove copyright notices, trademarks or proprietary notices.
d) Use LimbMatch trademarks, logos or branding without prior written permission.
19.5 You retain ownership of Intellectual Property Rights in Content you submit to the Platform.
19.6 By submitting Content to the Platform, you grant LimbMatch a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display, distribute, publish, adapt and use that Content for the operation, promotion, development and improvement of the Platform and Services.
19.7 You warrant that you have all rights necessary to grant the licence described in Clause 19.6.
20.1 Each party must comply with applicable Data Protection Laws.
20.2 LimbMatch will process personal data in accordance with its Privacy Policy and applicable Data Protection Laws.
20.3 Partners are independently responsible for ensuring that their collection, use, storage and processing of personal data complies with applicable Data Protection Laws.
20.4 Where a User submits an Enquiry and LimbMatch provides personal data to a Partner, the Partner becomes independently responsible for its subsequent processing of that personal data.
20.5 Partners must:
a) Have appropriate privacy notices in place.
b) Implement appropriate technical and organisational security measures.
c) Process personal data lawfully, fairly and transparently.
d) Respect data subject rights.
e) Maintain appropriate records where required by law.
20.6 LimbMatch may use anonymised and aggregated information for analytics, benchmarking, reporting, product development, research, service improvement and commercial purposes, provided that such information does not identify individual Users.
20.7 Where required, the parties may enter into a separate Data Processing Agreement governing specific processing activities.
20.8 Nothing in these Terms requires either party to process personal data in a way that would breach Data Protection Laws.
21.1 Each party may receive Confidential Information from the other in connection with the Platform, Services or the relationship between the parties.
21.2 Each party must:
a) Keep Confidential Information confidential.
b) Use Confidential Information only for purposes connected with these Terms and the Services.
c) Take appropriate measures to protect Confidential Information from unauthorised access, disclosure or misuse.
d) Restrict access to those employees, contractors, advisers and representatives who genuinely need access and who are subject to confidentiality obligations.
21.3 Confidential Information does not include information that:
a) Is or becomes publicly available other than through breach of these Terms.
b) Was lawfully known before disclosure.
c) Is independently developed without use of the Confidential Information.
d) Is lawfully obtained from a third party without restriction.
21.4 A party may disclose Confidential Information where required by law, regulation, court order or regulatory authority, provided that it takes reasonable steps to limit disclosure where permitted.
21.5 This clause survives termination of these Terms.
22.1 Each party warrants that it has the legal authority and capacity to enter into these Terms.
22.2 Except as expressly stated in these Terms, the Platform and Services are provided on an "as available" and "as is" basis.
22.3 To the maximum extent permitted by law, LimbMatch excludes all implied warranties, representations, conditions and guarantees, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, availability, performance or accuracy.
22.4 LimbMatch does not warrant that:
a) The Platform will be uninterrupted, secure or error-free.
b) Any Content is complete, accurate or current.
c) Any User, Partner, Clinic, Manufacturer or Individual Clinician is suitable for a particular purpose.
d) Any Enquiry will result in contact, conversion, treatment, sales or commercial outcomes.
e) Any review, rating or comparison result reflects all available information.
22.5 Users and Partners acknowledge that decisions based on Platform information remain their own responsibility.
22.6 Nothing in these Terms excludes warranties that cannot legally be excluded under Applicable Law.
23.1 Nothing in these Terms excludes or limits liability for:
a) Death or personal injury caused by negligence.
b) Fraud or fraudulent misrepresentation.
c) Any liability that cannot lawfully be excluded or limited.
23.2 Subject to Clause 23.1, LimbMatch shall not be liable for:
a) Loss of profits.
b) Loss of revenue.
c) Loss of sales.
d) Loss of business.
e) Loss of opportunity.
f) Loss of anticipated savings.
g) Loss of goodwill.
h) Loss of reputation.
i) Loss of data.
j) Loss of contracts.
k) Indirect, consequential, special or punitive losses.
23.3 Subject to Clause 23.1, LimbMatch's total aggregate liability arising out of or in connection with these Terms, the Platform or the Services shall not exceed the total Fees paid by the relevant Customer to LimbMatch during the twelve-month period immediately preceding the event giving rise to the claim.
23.4 Where no Fees have been paid, LimbMatch's total liability shall not exceed £100.
23.5 Users acknowledge that LimbMatch acts as an independent platform provider and is not responsible for products, services, treatment, advice, conduct or statements provided by third parties.
23.6 Partners acknowledge that LimbMatch does not guarantee lead quality, lead conversion, sales performance, commercial success or User outcomes.
23.7 The limitations in this clause apply whether claims arise in contract, tort (including negligence), statutory duty, misrepresentation or otherwise.
24.1 You agree to indemnify and keep indemnified LimbMatch, its directors, officers, employees, contractors, Affiliates and representatives against losses, liabilities, damages, costs, expenses, claims, actions and proceedings arising from:
a) Your breach of these Terms.
b) Your unlawful use of the Platform.
c) Your products, services, activities or professional conduct.
d) Any Content submitted by you.
e) Any infringement of third-party rights by you.
f) Any breach of Data Protection Laws by you.
24.2 Manufacturers, Clinics and Individual Clinicians specifically agree to indemnify LimbMatch against claims arising from:
a) Product defects.
b) Product recalls.
c) Clinical negligence.
d) Professional misconduct.
e) Regulatory breaches.
f) Product liability claims.
g) Misleading claims or Regulatory Claims.
24.3 LimbMatch may assume conduct of the defence of any claim covered by this indemnity and you must provide reasonable assistance at your own expense.
24.4 The indemnities in this clause survive termination of these Terms.
25.1 LimbMatch may suspend, restrict or limit access to the Platform, Services, Profiles, Enquiries or any Account immediately where LimbMatch reasonably believes that:
a) You have breached these Terms.
b) You have failed to pay Fees when due.
c) Your use of the Platform creates legal, regulatory, security or reputational risk.
d) Suspension is necessary to investigate suspected misconduct, fraud, abuse, security incidents or unlawful activity.
e) Suspension is required by law, regulation, court order or regulatory authority.
f) Platform maintenance, upgrades, security measures or technical changes make suspension necessary.
25.2 LimbMatch may suspend access to specific features, Membership benefits, Profiles or Enquiries without suspending the entire Account.
25.3 LimbMatch will use reasonable efforts to restore access once the issue giving rise to suspension has been resolved.
25.4 Suspension does not affect your obligation to pay Fees already due or accrued.
25.5 LimbMatch is not liable for losses arising from a lawful suspension under this clause.
26.1 Either party may terminate a Membership in accordance with Clause 5.
26.2 LimbMatch may terminate these Terms or any Membership immediately by written notice where:
a) You commit a material breach of these Terms.
b) You repeatedly breach these Terms.
c) You fail to pay Fees when due.
d) You engage in fraud, unlawful conduct, abuse, harassment, review manipulation or misuse of the Platform.
e) You provide false, misleading or materially inaccurate information.
f) You become insolvent, enter administration, liquidation, bankruptcy or any similar process.
g) LimbMatch is required to terminate by law, regulation or regulatory direction.
26.3 You may terminate these Terms immediately if LimbMatch commits a material breach and fails to remedy that breach within a reasonable period after receiving written notice.
26.4 Termination of a specific Membership does not automatically terminate any separate agreements between the parties unless expressly stated.
27.1 Upon termination:
a) Your right to access and use the affected Services ends.
b) LimbMatch may deactivate or close your Account.
c) LimbMatch may remove or disable Profiles, listings and related content.
d) Any unpaid Fees become immediately due and payable.
e) Any rights granted under these Terms terminate except where expressly stated otherwise.
27.2 Termination does not affect:
a) Rights or liabilities accrued before termination.
b) Outstanding payment obligations.
c) Clauses intended to survive termination.
27.3 LimbMatch may retain records, billing information, compliance information and data where required by law, regulatory obligations, dispute resolution needs or legitimate business purposes.
27.4 Partners remain responsible for personal data received before termination and must continue to comply with Data Protection Laws.
27.5 Users remain responsible for Content submitted before termination.
28.1 Neither party shall be liable for delay or failure to perform obligations under these Terms where such delay or failure results from a Force Majeure Event.
28.2 Affected obligations shall be suspended for the duration of the Force Majeure Event.
28.3 The affected party must use reasonable efforts to mitigate the impact of the Force Majeure Event and resume performance as soon as reasonably practicable.
28.4 Force Majeure Events may include, without limitation:
a) Internet outages.
b) Cloud service failures.
c) Cyber attacks.
d) War.
e) Terrorism.
f) Civil unrest.
g) Industrial disputes.
h) Natural disasters.
i) Fire.
j) Flood.
k) Government action.
l) Regulatory intervention.
m) Pandemic or epidemic events.
n) Supply chain failures.
o) Failure of third-party service providers.
28.5 If a Force Majeure Event continues for an extended period and materially affects performance, either party may terminate the affected Services by written notice.
29.1 LimbMatch may update, modify, enhance, suspend, replace or discontinue any aspect of the Platform or Services from time to time.
29.2 LimbMatch may update these Terms where reasonably necessary to:
a) Reflect changes in law or regulation.
b) Reflect changes in the Platform or Services.
c) Address security requirements.
d) Improve clarity, usability or operational efficiency.
e) Protect Users, Partners or LimbMatch.
29.3 Where changes materially affect your rights or obligations, LimbMatch will provide reasonable notice by email, through the Platform or by another appropriate method.
29.4 Continued use of the Platform after the effective date of updated Terms constitutes acceptance of those updated Terms.
29.5 If you do not agree to a material change, you may stop using the Platform and terminate any applicable Membership in accordance with these Terms.
30.1 Notices under these Terms must be given in writing.
30.2 LimbMatch may provide notices by:
a) Email.
b) Platform notification.
c) Account notification.
d) Publication on the Platform.
30.3 You must ensure that your contact details remain accurate and up to date.
30.4 Notices sent by email are deemed received:
a) On the day of transmission if sent before 5:00pm UK time on a Business Day.
b) On the next Business Day if sent after 5:00pm UK time or on a non-Business Day.
30.5 Notices to LimbMatch should be sent to the contact details published on the Platform or otherwise notified by LimbMatch.
31.1 LimbMatch may assign, transfer, novate, subcontract or otherwise deal with its rights and obligations under these Terms.
31.2 You may not assign, transfer, novate, subcontract or otherwise deal with your rights or obligations under these Terms without LimbMatch's prior written consent.
31.3 LimbMatch remains responsible for the performance of any obligations that it subcontracts unless otherwise stated by law.
32.1 These Terms, together with the documents expressly incorporated into them, constitute the entire agreement between the parties in relation to their subject matter.
32.2 The parties acknowledge that they have not relied on any statement, representation, assurance or warranty that is not expressly set out in these Terms.
32.3 Nothing in this clause limits or excludes liability for fraud or fraudulent misrepresentation.
33.1 If any provision of these Terms is held to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable.
33.2 If modification is not possible, the relevant provision shall be deemed deleted.
33.3 Any modification or deletion shall not affect the validity or enforceability of the remaining provisions.
34.1 Failure or delay by either party to exercise any right or remedy under these Terms shall not constitute a waiver of that right or remedy.
34.2 Any waiver must be made in writing.
34.3 A waiver of one breach does not constitute a waiver of any subsequent breach.
35.1 Except as expressly stated in these Terms, a person who is not a party to these Terms has no right to enforce any provision of these Terms.
35.2 The rights of the parties to vary, amend or terminate these Terms are not subject to the consent of any third party.
36.1 These Terms and any dispute or claim arising out of or in connection with them, their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
36.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, their subject matter or formation.
LimbMatch Ltd
Company Number: 17188656
England and Wales
For membership, billing or legal enquiries, please contact LimbMatch using the contact details published on the Platform.
1.1 This Membership Schedule sets out indicative Membership tiers, features and Enquiry Fees.
1.2 LimbMatch may update this Schedule in accordance with the Terms.
1.3 If an Order Form, checkout page, quotation or invoice states different pricing, features, limits or Enquiry Fees, that document takes priority for the relevant Membership.
1.4 All prices are exclusive of VAT and other applicable taxes unless stated otherwise.
1.5 Fees are payable in accordance with the Terms.
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3.1 Where LimbMatch confirms that a Partner has joined as a Founding Partner, the applicable Founding Partner Rate applies for the period stated in the Order Form or promotional terms.
3.2 If no period is stated, the Founding Partner Rate is fixed for 12 months from activation, provided the Membership remains active, paid and in good standing.
3.3 Founding Partner status does not confer legal partnership, equity, exclusivity, editorial influence, review control or preferential ranking.
3.4 LimbMatch may withdraw Founding Partner pricing for new Partners at any time. Existing confirmed Founding Partners will not be retrospectively charged standard pricing for periods already paid.
4.1 Unless an Order Form states otherwise, Founding Partners are not charged an onboarding fee.
4.2 LimbMatch may introduce onboarding, set-up, migration, integration or bespoke configuration fees for new Memberships or non-standard Services.
5.1 Annual pricing may be available on request.
5.2 Unless an Order Form states otherwise, annual pricing may represent a discount against monthly pricing and is payable in advance.
5.3 Annual Fees are non-refundable except where required by law or expressly agreed by LimbMatch in writing.
6.1 Enquiry Fees are charged separately from Membership Fees.
6.2 Unless an Order Form states otherwise, Enquiry Fees are invoiced monthly in arrears based on Valid Enquiries made available during the relevant period.
6.3 Enquiry Fees are non-refundable once the Valid Enquiry has been made available, except where LimbMatch accepts an Enquiry dispute under the Terms.
7.1 All prices in this Schedule are exclusive of VAT.
7.2 LimbMatch will apply VAT, reverse charge treatment, export treatment or other tax treatment in accordance with the information available to it and applicable tax rules.
7.3 Partners based outside the United Kingdom are responsible for providing accurate tax information and for meeting any local VAT, sales tax, GST, use tax, withholding tax, import, export or similar obligations.
8.1 If a Partner exceeds the usage limits, eligibility assumptions or feature boundaries of its Membership, LimbMatch may require the Partner to upgrade or pay additional Fees.
8.2 Upgrades may take effect immediately or at the next billing period, as confirmed by LimbMatch.
8.3 Downgrades are subject to LimbMatch's approval and may take effect only at the end of the current billing period, initial minimum term or notice period.
No Membership tier guarantees reviews, ratings, Enquiries, leads, sales, referrals, Users, exposure, impressions, search ranking, conversion, revenue, regulatory outcomes, clinical opportunities or business growth.
Last Updated: 19 June 2026